How to Submit a Trouble Ticket

From College of Nursing - Office of Information Technology WIKI
Jump to: navigation, search

OPTION 1:
Call the Help Desk 801-587-6000 Be sure to have them forward ticket to the College of Nursing IT Department

Option 2:
1. Go to https://uofu.service-now.com/it?id=uu_catalog_item&sys_id=5abedf6213b8724053335f722244b0f7
Ticket10.png
Ticket20.png

2. Fill out all the information.

  1. Your Name or uNID Should Appear Here
  2. Enter Your Phone Number here
  3. DO NOT Change anything in this box changing the priority level will not make a difference in how fast your ticket is processed.
  4. Enter the Barcode of the Computer Here
  5. Enter College of Nursing Here
  6. Enter a Short Description Here
  7. Enter Details of the Issue. Remember to be as detailed as possible and include "Forward to CON IT" so it will be routed to us.
  8. Hit "Submit"

That is it!