How to Submit a Trouble Ticket
From College of Nursing - Office of Information Technology WIKI
Call the Help Desk 801-587-6000 Be sure to have them forward ticket to the College of Nursing IT Department
1. Go to https://uofu.service-now.com/incident/
2. Fill out all the information.
- Your Name Should Appear Here
- Enter Your Phone Number
- If problem is with Epic click this check box
- Enter College of Nursing Here
- Enter Your Office Number Here
- Enter the Barcode of the Computer Here
- DO NOT Change anything in this box changing the priority level will not make a difference in how fast your ticket is processed.
- Enter a Short Description Here
- Enter Details of the Issue. Remember to be as detailed as possible and include "Forward to CON IT" so it will be routed to us.
- Hit "Submit"
That is it!